Podcast-Based Digital Health Education to Improve Patient Safety and Quality Management in Primary Healthcare Services at Baitul Qurro School Clinic

Abstract

Primary healthcare facilities play an important role in providing basic health services to the community. One of the key aspects in improving the quality of healthcare services is the implementation of quality management and patient safety. However, in many primary healthcare facilities, healthcare workers’ understanding of healthcare quality management and patient safety remains limited. In addition, the use of digital media as a medium for health education has not been utilized optimally. This community service activity aims to improve healthcare workers’ understanding of healthcare quality management and patient safety, as well as to develop podcast-based health education media as a means of disseminating health information to the public. The activity was carried out at the Baitul Qurro School Clinic through educational sessions, training, podcast production, and assistance in the implementation of patient safety practices. The results of the activity indicate an improvement in healthcare workers’ understanding of quality management and patient safety concepts, as measured through a comparison of pre-test and post-test scores. In addition, this activity produced a health education podcast discussing patient safety and healthcare quality management topics that can be accessed through digital platforms. This community service activity contributes to improving the capacity of healthcare workers and expanding public access to health information through digital media. The use of podcasts as a health education medium is expected to become an innovative approach to improving public health literacy and supporting the enhancement of healthcare service quality in primary healthcare facilities.